Contact Us

If you have any questions about your order, shipping, returns, or product information, please feel free to reach out to us. Our dedicated customer support team is here to assist you and will respond as soon as possible during business hours.

Customer Support

• Email: service@yatebowl.com
  
• Phone: +1 610-202-3951
  
• Business Hours: Monday – Friday, 9:00 AM – 8:00 PM (EST)
  

Company Information

• Company Name: Jingdezhen Yate Ceramics Co., Ltd.
  
• Business Address: No. 5217, Building 18, Wanfu Road, Fengye Community, Changjiang District, Jingdezhen City, Jiangxi Province, 333000, China.
  

How to Reach Us

To help us assist you faster, please keep the following in mind:

• Order Inquiries: Please include your Order Number in the subject line or message.
  
• Shipping Updates: Please allow 2–3 business days for tracking information to update before contacting us.
  
• Return Requests: Please contact us first to receive a return authorization before sending any items back.
  

Response Time

We aim to respond to all inquiries within 1–2 business days. Please note that response times may vary during weekends or public holidays.